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Budget Truck Rental Complaint - Budget Left Me Stranded - Local 16' Truck Rental
Local 16' Truck Rental - Complaint
SAVANNAH, GEORGIA -- I reserved a truck on July 11th for July 31st. I was called in the afternoon of the 30th from the Savannah, GA, Abercorn Street Budget truck rental location telling me that they will not have a truck for me the next day and there was absolutely nothing they could do for me or to compensate their huge mistake. They said I could try to call customer service, which I did and was on hold for over 30 minutes; I never spoke to a real person. My house lease ended on the 31st and I had absolutely no choice to stay any longer in that location. I had to move. I spent all afternoon calling other rental companies that were all completely booked. I was left completely stranded.
I will never rent from Budget Truck Rental ever again and I will be sure to tell anyone needing a truck rental to do the same. A company that states in their fine print that a reservation date is only a preference and can be changed as the company pleases is absurd and just plain wrong. When people need a moving truck, they need it for a specific day, not sometime around that date when Budget feels like delivering their trucks. It's one thing if there was weather related issues, but there was no reason for me to not receive the truck I RESERVED. I think this company needs to seriously reevaluate their company policies and actually have customer service be a priority; if not for the sake of the people spending their hard earned money on the rentals, than at least for the poor local Budget employees that are given no authority by corporate to help customers but are the ones getting yelled at when Budget screws people over. Moving is tough and exhausting as it is, Budget made it so much more miserable.
I will never rent from Budget Truck Rental ever again and I will be sure to tell anyone needing a truck rental to do the same. A company that states in their fine print that a reservation date is only a preference and can be changed as the company pleases is absurd and just plain wrong. When people need a moving truck, they need it for a specific day, not sometime around that date when Budget feels like delivering their trucks. It's one thing if there was weather related issues, but there was no reason for me to not receive the truck I RESERVED. I think this company needs to seriously reevaluate their company policies and actually have customer service be a priority; if not for the sake of the people spending their hard earned money on the rentals, than at least for the poor local Budget employees that are given no authority by corporate to help customers but are the ones getting yelled at when Budget screws people over. Moving is tough and exhausting as it is, Budget made it so much more miserable.
Comments:
Posted by trmn8r on 2011-08-01:
Sadly, this is the way it is with truck rental these days. UHaul isn't any better - they may make you drive 100 miles on rental day, because nobody nearby has one.
I rented trucks on many occasions in the past, and never had or was aware of this risk. I do remember once I was put into a larger truck.
The problem is, some people keep trucks longer than expected, and there are also breakdowns. I guess if rentals are guaranteed, there would have to be more inventory and thus higher rental prices. I'm sure you had a very miserable day - good luck.
I rented trucks on many occasions in the past, and never had or was aware of this risk. I do remember once I was put into a larger truck.
The problem is, some people keep trucks longer than expected, and there are also breakdowns. I guess if rentals are guaranteed, there would have to be more inventory and thus higher rental prices. I'm sure you had a very miserable day - good luck.
Posted by S_Hawking on 2011-08-01:
The OP writes: "A company that states in their fine print that a reservation date is only a preference and can be changed as the company pleases is absurd and just plain wrong."
Amen!
What damages did you suffer? Were you fined by the place you were moving out of? Did you have to move your stuff onto the yard?
I know, they will say because they wrote it in their lease/contract, you have to live with it. That is NOT true. Take them to Small Claims court if you were damaged, and if not, for nothing more than to waste a little of their time and reputation.
Amen!
What damages did you suffer? Were you fined by the place you were moving out of? Did you have to move your stuff onto the yard?
I know, they will say because they wrote it in their lease/contract, you have to live with it. That is NOT true. Take them to Small Claims court if you were damaged, and if not, for nothing more than to waste a little of their time and reputation.
Posted by jktshff1 on 2011-08-01:
Good review
Posted by carioquinhaveras on 2012-01-08:
S Hawking, how do I report to Small Claims Court? I had a similar problem to the one described above.
Thanks
Thanks
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