ATT Uverse Complaint - They lie, cheat and steal
I responded to an AT&T door to door salesperson and signed up for AT&T Uverse. I'd been receiving fantastic offers for over a year, and was ready to switch. I'd used Cox cable, internet and landline phone for years and was relatively happy, but the AT&T Uverse sales pitch was "more and better services for less money." The installation went pretty smoothly, although it took the tech 8 hours to set up 4 TV's, internet and home phone. It then took me a week to get the kinks worked out of e-mail. For business reasons, I use Microsoft Outlook; AT&T doesn't support MS products, but I did finally get my email routed through Outlook. The kids were happy with all the new channels and the DVR on every TV. Then the first bill arrived. $470!!! Granted this was for almost 2 months, but my regular bill was going to be at least $225/month, and the sales person told me my bill would be $130/month. I gather she was reporting only the cost of the TV part of the bundle, but when I've been receiving offers in the mail for the bundle for $100/month for the first year...you could understand how I might have been an easy sucker. So I call the call center and explain my problem. They downgrade me from U300 to U200 service, promise to credit me for the free HBO, and assure me my new bill will only be $100/month. When the new plan arrives via e-mail, low and behold I'm still paying for HBO and it's still $225/month. I look online, and AT&T is advertising the bundle for $89 for the first year. This must be in a parallel universe, because it sure ain't in my Uverse!