Mercedes Benz / RAB Motors Complaint - Mercedes Benz refused to comply with warranty
MONTVALE, NEW JERSEY -- I bought a new Mercedes SLK in 2005 (a 2006 model). About a year later, the navigation system began to malfunction intermittently. I have taken the car to my dealer (RAB Motors in San Rafael, CA) eleven times for this problem but it has not been fixed. The dealer's own records state that the problem has been observed and verified by their service technicians. They have replaced some parts of the navigation system but it still malfunctions. Both Mercedes USA customer service and RAB refuse to do anything further. RAB blames Mercedes and Mercedes blames RAB. The car is under warranty both because the problem arose during the warranty period and because a purchased a seven year extended warranty from Mercedes. I have never seen a company simply stonewall a customer when the problem is documented, it clearly is covered by warranty and they simply have no defense. This was my seventh Mercedes car but Mercedes does not seem to place any value on customer loyalty. I will sue them if necessary but I am really shocked at the lack of concern for a loyal customer and total disregard for their legal obligations under the warranty.