Wendy's Complaint - Bad attitudes an bad service
NEW ORLEANS, LOUISIANA -- OMG!!! On 8/2/11, I truly received bad service and they messed up my order. Went there for lunch. When I was asked to place my order, I responded by saying... One moment please. 30 seconds later I was asked again to place my order. Again I responded... One moment please. 30 seconds later... And different person asked me again! I then asked for a fish sandwich and I was told that there was no fish. I explained to them that I was placing an order for a diabetic and that I would need more time to request another choice. I was told to pull up to the next window and the employee was not so friendly. They rushed me to place my order, and then got upset that I needed more time to choose because they didn't have fish! Totally unprofessional. I went there again around 9:30pm and the service was worse. The manager had an attitude from the very beginning for no apparent reason. I ordered 2 burgers, 2 baked potatoes with Bacon bits and extra liquid cheese, and a chicken nugget meal. After I paid, I pulled up to the next window and they handed me my drinks. The employee then instructed me to pull forward and told me that they would bring the rest of my food out to me. After waiting for about 7 minutes, someone brought the food out to me and appologized for the wait. Cool. When I looked in the bag the order seemed to correct. When I got home, there was only 1 straw for 3 drinks! The baked potatoes that I ordered with extra liquid cheese and Bacon bits were a joke. There was hardly any cheese on either of them! I paid for extra cheese! WTF??? Instead of Bacon bits, we got strips of Bacon on top of the potatoes! WTF??? What did I do wrong? My order totaled $20.78. It's not like I ordered off of the dollar menu! I was so mad, that I stared at it for about a minute and contemplated returning it! If I did not think that they would have spit on my potatoes or would have done something else to get back at me then I would have! I hate being treated like this especially when I'm spending my money. This is why I never eat there. I only went there because my wife wanted Wendy's. When you harbor substandard level employees, they ruin your business. I have been a manager in the hospitality industry for about 15 years now and I know how important it is to have a good team that delivers great service. The Wendy's location that I am speaking of is located on chef menteur highway. If you are in the neighbirhood, don't waste your time by stopping there. The staff is rude, they rush you to place your order, and then they mess it up! Spend your money somewhere else because they don't appreciate your business! Been living in the neighborhood for 30 years and if there was a vote, I would definetly vote to have Wendy's kicked out of the neighborhood. Again, that's why I never go there! I don't blame my wife. It's not her fault that the staff sucks!!!!