Anderson Complaint - Skip buying from this company -
DES MOINES, IOWA -- I bought an Anderson Storm Series, 3000 self-storing door in June 2008, at Home Depot… installed easy and looked good. However in short time and the window frame plastic has fallen apart, warped and cracked in less than two years. Then the screen handle metal lock literally fell on the floor one day last year and I was so shocked to have then discovered the only thing that was holding it on all this time was some piece of double sided tape, seriously that is not even logical let alone secure!!! What were they thinking?
So I called customer representative to finally complain and they said they realized the issue and now have designed the lock, that now actually screws into the door frame ( what a novel idea!) And I was then sold on the idea I could fix this issue by buying a redesigned lock replacement to fix that issue for a mere 27 dollars, and the window frame piece for 18. So for 45 bucks with tax the new "lock assembly" arrived and I was now shocked again, the replacement lock is now also cheap plastic, not even a metal lock. I am very unhappy I spend a lousy 45 bucks for cheap inexpensive plastic pieces to fix their metal taped on lock and warped plastic glass frame. Also the screen comes out of the track on the sides of the door and lets bugs in, it too is warped on the bottom and is unsightly over just two years time. Not a door with any parts that are made to last.
I also asked for the manager, when it was clear I was only getting a sales job by the customer rep, I complained to the manager that this was taped on lock is design flaw and was I was told that it as not meant to be a “security door” and was given the "we are so sorry for your inconvenience" routine over and told the new lock I could pay them for would fix the problem. They seemed unfazed no matter what I complaint I shared, but they were not going to help do anything to fix it or offer anything but to offer me the deal to buy their solution for 45 bucks. Of course they never mentioned the lock solution to fix the problem was also just a cheaply made plastic piece (not metal) for the 27 dollars…is a metal lock that actually attaches to the door too much to ask for a 27 dollar replacement I had to pay for to replace the tape?
I even mentioned I was unhappy enough with their “ solution” that I would write about my bad experience with them and their door, to let everyone know about these issues and that did not faze them at all…! Buyers beware.