Sears Complaint - Delivery issues impact to 90 year old sr citizens
On July 20th I ordered new mattress's for my 90 yr old parents, seems simply enough and here's what happened:
1) on the way home after purchase with a delivery date set for July 27th, I realized I needed the low profile box spring. Called the store to make a sub. Was told by salesperson I had to come back to the store...really?? So I go back, now my delivery date is July 29th.
2) I wait around for July 29th and delay my vacation, I need to be there as my parents can't handle this transaction. On July 29th they call to say the mattress has not arrived.
Will be there on Aug 1st.
3) so I come back from vacation early to be there on Aug 1st. Delivery calls 15 minutes before they are scheduled to inform me the boxspring is "broken". Now it has to be Aug 6th.
4) I'm out of town on Aug 6th so I schedule for Aug 8th.
So here's the thing, every time I get someone on the phone, "someone else" is going to call me back. The first complaint to delivery resulted in an offer for a 10% coupon...great why would I be motivated to shop there?
I next contacted my local store I made the purchase from, got shuffled around, finally Angela calls to say " you can call delivery and have the change the date to when you are in town"...thanks you Angela I already did that! But what I want is my $69.90 delivery fee waved. Seems fair, I've rearranged my vacation twice and now have to take off work. So Angela sputters out something about someone else has to call me back, so far...no call.
BUT that's OK. It's really my 90 yr old parents I'm writing for, my Dad keeps removing his bedding each time he thinks delivery is coming, it's a struggle. They are confused by all the date changes etc.
Come on Sears really?? I wish I had read this website before I shopped. I could have gone elsewhere and been done with this issue and no hassle.
I have two words for you Sears...SOCIAL MEDIA. It overthrew the Egyptian Govt. And I am sure that's why Sears now has Susan R our very own social media moderator from corp.
From your in store service to delivery it's ugly and people will talk. Good service is about all that's left and if you can't handle that then soon Sears Holding nasdaq initials will be gone.
PS- I need the free kitchen renovation people to give up, I have 2 kitchens that need a renovating and why on earth would I use you guys?