Corporate Office of Happy Tooth, Fayetteville Road, Durham, NC Complaint - Rude and Disrespectful
DURHAM, NORTH CAROLINA -- My daughter went to Happy Tooth and we were very happy with our office visits, the staff was nice and polite. My daughter decided she did not want braces, therefor I was expecting a partial refund. During the inquire of the amount and expected arrival time of the refund. I was treated rudely by the cooperate office for the first two weeks, they screened by phone calls, then I spoke with the director who was very cooperative and immediately received a phone call back from a woman who told me that the person who does the refund was absent from work and would be back on the following Monday. When I call on Tuesday of that week the assistant, did answer the phone, only to put me on hold, then tell me she would call me back. Which she did with a reply that she was told it would be ten days!!!! Worse experience I ever had. I paid on time, give me my money back on time!!!