Qwest Complaint - Qwest internet service recieves F- - internet
ARVADA, COLORADO -- For 5 years I have been promised 1.5 mbps service. At first all they could give me was 640 service because the equipment was bad in my area. I was told that they were going to upgrading the equipment soon. A year later I called to see when they were going to upgrade and I was told that they had done it and I had 1.5 service. 4 years later we were noticing how slow the internet was running. I found out that all I had was 640 service and I had 5 repair technicians out and numerous phone calls and they can not correct the problem. They refuse to give me any credit for the less than promised service. I have found all of my neighboors hve the same problem. We are going to file a neighborhood complaint with the PUC and our city. Qwest is not honest with their customers and they do not care about them. Stay away from Qwest!!!!!