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Talk Active / Web10 website hosting Complaint - Servers frequently crash / pathetic customer service

Review by Edward5564 on 2011-08-04
4900 NAKSKOV, DENMARK -- 1) The server on which my site is hosted has crashed daily for at least three weeks. I was told by customer service that they plan to replace the server but they do not know when.
2) When I requested to be moved to another server, my old account and domains were deleted and not transferred to the new server.
3) I cannot access my account on the new server to re-upload my site. No account credentials were provided. It is 48 hours later and I can get no answers from customer service.
4) Customer service takes many hours to respond to messages. There is no phone number to call for expedited service.
Comments:1 Replies - Latest reply on 2011-08-05
Posted by Alain on 2011-08-05:
You may want to contact the Ministry of Business and Industry for assistance since they are the ones who handle consumer affairs for Denmark. It may be easier, though, to find a new web host.

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