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Homecenter.com Complaint - Lack of integrity - Kitchen remodel
Kitchen remodel - Complaint
WESTFIELD, MASSACHUSETTS -- Most complaints starts with the results, this one will be about company integrity. Home Depot promises great results and quality while in reality they deliver something substantially less. They will talk to you in the beginning, try to convince you that the error is your fault and failing that just stop communicating. In the end the corporate culture is one that doesn't care about what they do, how it ends up or how to satisfy the need only that they get paid.
The design looked good on paper, when the process started I noticed flaws and differences in what was on paper and reality. As I explained the issues to the designer all that could be said is it will have to be remeasured. It had already been measured twice and I had to show them that that was not the problem. the designers eyes glazed over and she could not follow what problem. In reality the designer is is only a data entry clerk who intimated there must be a fluke in the program, the same program that they use corporate wide to "design" kitchens. The department manager liked his job so he wasn't about to make waves. The store managers comment was since I had initialed the design I accepted the fault, she then went to a company seminar to accept an award for her great work, I was passed on to the regional manager in Massachusetts. Initially, he came out and looked at the problem and concluded that the solution should be to split the cost for fixing part of the problem. I haven't heard from in 4 months.
If you should ever want to use H. D for anything substantial never give them money up front, never pay with a H. D. credit card and be aware that you will be responsible for ever error they make.
The design looked good on paper, when the process started I noticed flaws and differences in what was on paper and reality. As I explained the issues to the designer all that could be said is it will have to be remeasured. It had already been measured twice and I had to show them that that was not the problem. the designers eyes glazed over and she could not follow what problem. In reality the designer is is only a data entry clerk who intimated there must be a fluke in the program, the same program that they use corporate wide to "design" kitchens. The department manager liked his job so he wasn't about to make waves. The store managers comment was since I had initialed the design I accepted the fault, she then went to a company seminar to accept an award for her great work, I was passed on to the regional manager in Massachusetts. Initially, he came out and looked at the problem and concluded that the solution should be to split the cost for fixing part of the problem. I haven't heard from in 4 months.
If you should ever want to use H. D for anything substantial never give them money up front, never pay with a H. D. credit card and be aware that you will be responsible for ever error they make.
Comments:
Posted by Alain on 2011-08-05:
It's probably better to go to a local contractor/interior design business rather than deal with a big box store like Home Depot. The 'Designers' at HD wouldn't be working there for a low hourly wage if they really knew what they were doing.
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