Amerigas Complaint - Billing 6 months ahead
CRAWFORDSVILLE, INDIANA -- I have been a customer of this company for ten years. I was occasionally late with a payment, but otherwise a good customer, and if I was sometimes behind, I was also sometimes ahead with payments. July is my month to balance my account, and I've never owed more than one month's worth. Usually I owe little or nothing in July.
This year in July I get a bill for 950$. My monthly budget payment had been increased to 134$, so we're talking about 7 months worth of gas. I called and was told my usage had increased. I said I must have a leak and they sent someone to check. It turns out that what happened is that they have filled up my tank in April and my tank is 75% full and they want me to pay for it right now.
I told them I do not have that much in the bank. Their idea of a solution is to require me to pay 25% each month for the next 4 months and to charge me 7$ month finance fees.
I am shocked that the company has no recourse for people who may have trouble affording this essential utility. I am also shocked that they apparently can and did decide to deliver a full tank in the spring and then bill me for nearly a thousand dollars in July, knowing I am on budget payments because I cannot afford 600$ bills in January and February.
I am not sure how I will afford to pay for their bad judgment, but I am sure that I will somehow end my relationship with them and either find another propane company or convert to electric. I urge everyone else to do the same.
Electric may cost more, but it almost never leaks or explodes, and they can't decide to deliver a half a year in advance and make you pay for it.