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Amerigas Complaint - Billing 6 months ahead - Propane
Propane - Complaint
CRAWFORDSVILLE, INDIANA -- I have been a customer of this company for ten years. I was occasionally late with a payment, but otherwise a good customer, and if I was sometimes behind, I was also sometimes ahead with payments. July is my month to balance my account, and I've never owed more than one month's worth. Usually I owe little or nothing in July.
This year in July I get a bill for 950$. My monthly budget payment had been increased to 134$, so we're talking about 7 months worth of gas. I called and was told my usage had increased. I said I must have a leak and they sent someone to check. It turns out that what happened is that they have filled up my tank in April and my tank is 75% full and they want me to pay for it right now.
I told them I do not have that much in the bank. Their idea of a solution is to require me to pay 25% each month for the next 4 months and to charge me 7$ month finance fees.
I am shocked that the company has no recourse for people who may have trouble affording this essential utility. I am also shocked that they apparently can and did decide to deliver a full tank in the spring and then bill me for nearly a thousand dollars in July, knowing I am on budget payments because I cannot afford 600$ bills in January and February.
I am not sure how I will afford to pay for their bad judgment, but I am sure that I will somehow end my relationship with them and either find another propane company or convert to electric. I urge everyone else to do the same.
Electric may cost more, but it almost never leaks or explodes, and they can't decide to deliver a half a year in advance and make you pay for it.
This year in July I get a bill for 950$. My monthly budget payment had been increased to 134$, so we're talking about 7 months worth of gas. I called and was told my usage had increased. I said I must have a leak and they sent someone to check. It turns out that what happened is that they have filled up my tank in April and my tank is 75% full and they want me to pay for it right now.
I told them I do not have that much in the bank. Their idea of a solution is to require me to pay 25% each month for the next 4 months and to charge me 7$ month finance fees.
I am shocked that the company has no recourse for people who may have trouble affording this essential utility. I am also shocked that they apparently can and did decide to deliver a full tank in the spring and then bill me for nearly a thousand dollars in July, knowing I am on budget payments because I cannot afford 600$ bills in January and February.
I am not sure how I will afford to pay for their bad judgment, but I am sure that I will somehow end my relationship with them and either find another propane company or convert to electric. I urge everyone else to do the same.
Electric may cost more, but it almost never leaks or explodes, and they can't decide to deliver a half a year in advance and make you pay for it.
Comments:
Posted by BEJ on 2011-08-04:
Can you take this up the chain of command? If you have a contract with them for budget payments spread throughout the year, they should not be able to change the terms now. Keep at them with calls. I found this number for them--Customer Care Line 1-800-GAS-4YOU
Posted by justcuz on 2011-08-04:
I'm wondering if they cancelled the budget plan option due to being late? You should have been notified though - years ago I had this happen when my debit card used for auto pay expired and I failed to update with the new card info prior to my next payment withdrawal. The power company cancelled my budget pay option and said there were no exceptions.
Do call the number BEJ posted, possibly someone higher up can at least work out a longer payment arrangement for you. good luck.
Do call the number BEJ posted, possibly someone higher up can at least work out a longer payment arrangement for you. good luck.
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