T-Mobile Informative - Coverage and Customer Service
BERKELEY, CALIFORNIA -- T-Mobile makes me furious! I moved to a new place right in the heart of their professed coverage area, and the coverage was pathetic to nonexsistant for about a 5 block radius around my house. The coverage was so bad that many calls didn't go through, other calls were dropped, and I had to stand in one spot in my living room in order to get one or 2 bars of shaky coverage. I called and complained, and they said they realized there was a problem. They said they would try to "tweak the towers" in my area to make it work better. Nothing improved, and when I called back they again said that they knew there was a problem, and they planned to fix it sometime in the next year. As you might assume, I had a year long contract. So that basically meant that I would have pay them a whole bunch of money for nothing. They said that I could pay their early cancellation fee or stay with them and get my 6th month free. I tried to argue that they should waive the cancellation fee because they were breaking the contract since I didn't have coverage in their professed coverage area. They were unyeilding. They kept repeating irritating catch phrases like, "I'm sorry that you feel that way, but..." and then telling me again that I was screwed. Every time I've talked to them on the phone, they act like robots. When I asked to speak to the manager, she would tell me the exact same phrases as the sales person. And when I tried to go higher than the supervisor of the call center, they first told me that there was no one higher than them and then gave me an address to write to. All of my interactions with them have been completely infuriating, and I will be very surprised if they are in business much longer. I will finally be rid of them in August. I can't believe what a racket they are running and how much of my money they have effectively stolen by charging me for a service that they did not provide.