EBay Complaint - EBay too big to for small sellers
We have had an Ebay account for over 8 years, during this time we went from selling one item to selling hundreds per week. At present our feedback is 99,2 percent. When Ebay changed to free shipping, we complained because as you know, Ebay now charges fees on the shipping we collect to ship products to our customers. For the year prior to this our company sold thousands of items per month on Ebay in the office supply category - selling at prices 40 percent below our competitors.
In April of 20111 Ebay mysteriously closed our Ebay store and took all of our listings off Ebay,. The email we received stated that our account was temporarily restricted from selling, but we could buy. When we called an spoke to them on the phone we were told that other people selling in the office supplly category had higher performance ratings than we did and that our account was suspended from selling until our performance imnproved,. Of course our question was, if we cannot sell how could our performance ratio change. I was told that over time negative ratings would drop off and we would become eligible again,. Well now four months later, we call Ebay and we are told that we are indefinetly restricted from selling on Ebay due to poor performance over a two month period. Yet our feedback rating is over 99 percent for a 8 year period and our dsr s are all above average.
In my opinion, Ebay has gotton so big that they want to merge out the small mom and pop businesses and people that made Ebay what it is today. Ebay wants only million dollar sellers on their site. They have forgotten the important people who made Ebay what it is today, common folk. Indeed we have found other venues to sell our products online, yet it irks me that Ebay has become so big that they can not dictate who sells and what they sell and how they sell it.