Main Street Grill Complaint - Bring Spare Change - Just-in-Case
CALIFORNIA -- My husband and I spent our day today in beautiful Cambria, California, one of our favorite destinations.
We "attempted" to go to Main Street Grill for lunch around 1:30pm. We had a very unpleasant experience. It seems that Main Street Grill's main objective is making a few extra pennies off of their customers.
The place was packed. My husband went to find a table and I got in line to order. After standing in line for 10-minutes, I got to the register and ordered our food. I asked for ice water and was told "we can't do ice water, but you can get bottled water for 25-cents." Okay, fine, no biggie.
I took out my credit card to pay and was told "cash only, no credit."
"Cash only, but we do have an ATM machine."
Are you kidding me? In 2011, a business does not accept credit? This was very irritating. This is poor customer service and a total lack of respect for my time.
This establishment's concern is NOT customer service and it shows. Where is the signage to inform customers, before they wait in line for 10-minutes, of the cash only policy?
Customers don't have to use the ATM. They can walk away and go elsewhere and we did, but it sure felt like a sneaky, cheesy way to make extra money. It was a Gotcha Moment. How many customers, after waiting in line, opt for the ATM and the extra transaction fees involved, I wonder?
It's not until you get to the register to order, that you can find, IF you look very closely, the 4"x6" beer ad that includes the words "cash only" intermixed with advertising art and Lingo. The only reason I found it was because I was looking for it, after my failed attempt at buying lunch.
Now, I wonder, how much this establishment makes on ATM transactions off the backs of their customers? They must make a percentage for each transaction. And of course, let's not forget the 25-cent bottles of water.
My husband and I were left with a bad taste in our mouth. We travel far and near, and are rarely treated so indifferently.