Subaru Complaint - Poor Customer Service - Subaru Outback 2.4GTX, 2005/power steering pump failure

Subaru Outback 2.4GTX, 2005/power steering pump failure - Complaint

Review by kalaing on 2011-08-05

NEW JERSEY -- It is with great disappointment that I write this review. My husband serves on Active Duty in the United States Navy. We purchased a Subaru mostly because I travel alone with my two children frequently while my husband is deployed and we wanted the most reliable car possible. Well, this is not the case with the Outback 2.5 GTX. Our car is just shy of 6 years old with 55,000 miles and we had to replace the power steering pump. We contacted Subaru for assistance because, according to several Subaru repair technicians, a repair of this nature is unusual with such low mileage. After reviewing our entire service history a customer service manager at Subaru of America told us that they would offer no financial assistance for the $650 repair. The representative told us this decision was based on the expiration of the warranty and the fact that we garaged the car for three years while we lived in Japan serving in the US NAvy. This decision was reached despite performing the maintenance necessary to keep the car running while we not living in the United States.

It is so disappointing that a company that prides themselves on well manufacture vehicles would allow such a poor quality product to be sold and then due to circumstances beyond our control hold us liable for a repair that shouldn't have happened to begin with. As this time we will be trading out of this vehicle and going with another manufacture that will take care of those who serve our country in this time of war. SUBARU IS NOT A SUPPORTIVE COMPANY!!! IF you are serving in the United States Military DO NOT BUY THIS BRAND OF CAR!!!! They will not help you if you are required to garage your vehicle to serve overseas for your Nation!

I do truly love this car but will not drive a vehicle made by a company that doesn't support their service members in their time of need. Not to mention the unreliability of the vehicle itself. For a vehicle to lose the power steering pump at 55,000 miles is almost unheard of and therefore a manufacture defect. The company sold us an unreliable vehicle that has caused us finical stress in this already stressful economy and all because we had to garage our car for the three years while we were living in Japan.

I can not urge service members enough to buy from a company that will go above and beyond to help the men and women of the armed services and Subaru is not that company!!!!