Valvoline Complaint - Transmission Flush
I went to Valvoline to get my oil changed before a 3 1/2 hour trip with my son. I ended up getting a transmission flush there also, which I've never done before. This was the first time that Valvoline did the flush. Once that was done, about not even 5 minutes down the road, the RPM gage kept going up and down, even when I was on Cruise Control. I took the Cruise off, went down to 40 mph on the highway, and the engine just keep revving and shaking. I stopped immediately, called the valvoline and told me to drive to the next nearest shop, which was about 5 minutes away. When I got there, all the workers were dumbfounded and couldn't figure out what the problem was. They called the manager from where I had the work done, he came over and he was dumbfounded. The only good part about this part of the situation was that he was on the phone with dealerships and car rental places to get me back on the road. He drove me and my son back to the town where the flush was done since that was the only rental place open, lined me up with a dealership and I was back on my way. well, it took 2 1/2 weeks to get my car fixed! The manager did not keep in contact with me as far as what was going on at the dealership, I had to be the one to make all the phone calls, the rental place was getting very irate because I've had their car for so long. And the last 3 days of not having my car, he would not help me out to go and get my car. I had to find a friend to bring me a half hour to go and get it. His customer service skills went downhill from beginning to end. That is not a good manager. He went out of his way at the beginning, but as time went on, he wouldn't do a thing for me. His boss paid for both the rental and the transmission that was put in it. Turns out, Valvoline did not put enough fluid back into the car when they flushed it out. There were no leaks spotted either. Never again Valvoline!!! I refuse to go there anymore.