Spirit Airlines Complaint - $9 Club Cancellation - Don't Expect a Refund
WARNING: Don't expect a refund on a the $9 Club cancellation. Do not cancel on line. The poor customer service recovery is given if you endure the long waits on the phone to speak with someone directly. I called to cancel the $9 Club membership one day after it was automatically renewed for $59., only to find out that it was non-refundable. Their recovery was a $59 non-transferable, non-refundable credit towards a future flight to be used within 60 days. So to recover my $59 I have to give Spirit Airlines more money! Do they really think this will keep someone a loyal customer? This is very poor Customer Service Recovery!!!! Advice to all: Make sure the Club cost is worth it before you invest! Spirit won't ever get my money again!