Kay's Jewelers Complaint - Stolen Jewelry & Warrenty
CHARLOTTE, NORTH CAROLINA -- As a honest consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
It isn’t often that I become upset enough with a company’s management to write a letter to the corporate office. However, a recent incident occurred at Kay's Jeweler's in Charlotte, NC at Carolina Place Mall that left me both angry and frustrated – and more that a little disappointed.
I am far from knowledgeable about the type of warranties that may be purchased from a jewelry company. Because of this,
I relied upon a clerk, to provide me with accurate information when I needed purchesed this warranty. The clerk persuaded me to purchase one in which he said covered the cost of replacement or repair of necklace I purchased.
A few weeks after I purchased the necklace my fiancé felt the necklace chain break and she returned it for repair. During the time the chain was being repaired he purse was stolen and the charm was in the purse. I contacted the store manager to get a replacement charm and she told me the warranty did not cover lose of the necklace only repair. I told her that her employee’s Johnny & Brooke told me of the great warranty. She said she would have the regional manager call me. It has now been over two months and no one has contacted me. I have also sent a letter to the home office but no one has responded.I am thoroughly dissatisfied with this company’s response to my concerns.Thank you for your prompt and personal response.
As a resolution, I would like the following:
I would like to return the chain and get a full refund of the purchase or have the entire necklace replaced.
Please feel free to contact me if you would like more details regarding this incident.