SunTrust Bank Complaint - Thanks for not caring
My mortgage had gone into foreclosure and I paid the lawyers fees and the money to bring the mortgage current, which totaled over $8,000. During this whole process Suntrust had been sending the payments I was still making back to me in checks. One of these checks got lost some where in the mail so I called SUNTRUST COLLECTIONS DEPT. to have this check investigated and sent back to me. After the normal Lingo of confirming my identity I was told "Ok sir, I show your account is past due $951.00 when will you be paying this sir?"
My answer - " Um I'm not sure if you realize but I'm no longer in forclosure and I realize I owe this month's payment. (its the 5th day of the month) The reason I'm calling is to have a check investigated and sent back to me."
His answer - "Sir we will get to that in a moment when do you plan on paying the $951.00?"
My answer - " Why are you asking about My monthly payment I'm not in forclosure I just need to ask you questions about this check..."
His answer - " I'm asking YOU a question. when are you going to pay the $951.00?"
My Answer - "Uhhh what are we talking about again?"
His answer - "What are we talking about sir?"
Finally after they testosterone battle he listens to what I have to say and he gets the request put in. (Or so I hope). Let me also note I have been going in circles for months about this missing check and I finally got to the point I had to call my bank and have them look up the check numbers and dates so I could tell Suntrust which of THEIR checks have been cashed. Why is it that NO ONE at Suntrust seems to know whats going on? They are not able to see which of THEIR checks have been cashed unless I give them a specific date of a check to "research" which takes days if not weeks. The last complaint I have is with the collections department jumping down my neck about my normal monthly payment. The collections department is so ready to argue with people that they are completly blind to the whole reason I'm calling. This was not the only time I have been treated like this when dealing with the collections department. Everyone in that department seems ready to battle it out with the customer before ever even asking why they are calling.