UBID Complaint - Refurbished computer purchase - HP desktop

HP desktop - Complaint

Review by hankt51 on 2011-08-06

I too won a bid for a HP tower computer only to find that, after powering it on, I had nothing but problems. I returned it to UBID and called my credit card company. When contacting UBID, their representative sounded bored and tired. I asked her if that was true and she actually said "yes". They did credit my card so I have the refund but they did not even offer to send me a new computer. I won 3 auctions, after this one, only to be told that someone else out bid me (same amount). I also had 2 auctions, even though it indicated that there was an hour left, end in 5 minutes after my highest bid. It appears that they close out auctions early if the bid isn't what they want it to be. Perhaps they are doing their own bidding to jack the price up. Try that on E-Bay and they won't let you do business with them. Remember, "if you buy cheap, you get cheap". Let the buyer beware!

Company Response:
We are sorry to hear that this customer is not happy with the purchase they made with us. It is difficult to respond when we don't have any order information but from an overall standpoint, we would like to respond to some of the comments for this poster and others. 1. We happily offer substitutions to products, if we have a similar product to offer that isn't already posted for auction. 2. Outbid notices are provided via email (they can easily be set up within the "my page" area) and there are definitely times when folks are outbid because others are using the "bid butler" feature. The system takes the first bid made as the winning bid. This is typical for auction sites. See our FAQ for details. 3. We encourage this poster to contact us to discuss these other two auctions because we would like to investigate - please email us at customersupport@ubid.com or call us at 1-866-946-8243. uBid never pulls auctions early because of low bids, nor do we ever bid up products we post. We look forward to hearing from the poster so we can better understand what happened and how we can improve the customer experience!