Choice Hotels Complaint - Stay 2 nights, Get 1 Free Program & Rodeway Inn in Cadillac Michigan
We just returned from a ten night vacation, stayed at Choice Properties for eight nights, and got the free two nights. However, after staying at Comfort Inns, Comfort Inn & Suites, Quality Inn & Suites and paying between $99 and $161 a night, we were rewarded with an itsy-bitsy Econo Lodge (which was clean, and we figured ok, it's free), but then a DUMP of a Rodeway Inn in Cadillac, Michigan. I have never seen such a dump; the cleaning staff with their cleaning carts was hanging out, smoking at the front entrance at 7:30 pm, and still hanging out there (without carts) at 9:30 pm. From some of the reviews I have read, they apparently live in this dump. The rooms are dark and dingy, toilets do not flush properly, and there was a dirty shirt hanging on the back of our bathroom door (and they cleaned this room?), and the entire place smelled of mold and mildew. We went to the breakfast area to warm up some pizza (as the promised microwave and refrigerator never arrived to our room) and the microwave was the grossest, dirtiest microwave I have ever seen; completely coated with food, grease, grime . . . . and they were expecting guests for breakfast the next morning? There were cigarette butts all over the property (probably from the "cleaning" staff), some of the rooms had the windows broken out; you could reach right into a room (not that anyone would really want to break in, we wanted to break out). I have sent three e-mails to Choice Hotels about this property and telling them how cheated I feel with this program, and I received two responses that this would be reviewed and I would receive a response in 72 hours -- it has been one week and I have not received their response, and one e-mail was returned stating the box is full. Yet, I receive almost daily e-mails from Choice requesting that I open a credit card, and bragging about their reward programs, etc. I have never had a problem with Choice Properties in the past, but I seriously doubt that I will stay in one again due to the fact that they would even consider listing the DUMP in Cadillac as one of their properties, plus their lack of response to my complaint.