Time Warner Complaint - Error made by Cable Co on Debit Card
NORTH CAROLINA -- I called the cable co on Aug 3rd 2011, to pay cable bill for my elderly mother who is out of town. There was a past due amount, I asked if the full amount could be paid Aug 10th. The CSR said yes but you have to do a post date payment on your debit card. I gave her my debit card information, I said 3 times very clearly the payment will be taken out on Aug 10th. She replied Aug 10th . ( that call is recorded. ) They record all their calls. However, they ran my debit card that night (Aug 3rd) . They caused an overdraft fee. In addition I have spent 6 hours total around my full time schedule w/ no results. I gave them a copy of my bank statement. Their call hold times range on an average 15-30 min. I have one timed call on my Sprint Blackberry 29 minutes. Third, I called back that night wed Aug 3rd it said their offices were closed. They state their call lines are open until 11:00. I have the calls to prove I called mutiple times that night. One lie they told me is they only did an inquiry on my bank account Aug 3rd. The lady from Suntrust Fraud investigation, said that is not the case, they ran the card. I spent 4 days arguing w/them. At this point, it is going to be handled thru my bank, which is very helpful, and I may file a suit. I have given ample time, hours on the phone, trip to the Cable office. Even though the account is in my mother's name, I should not have to suffer damages because of a error by a n employee in their accounting dept. Has anyone else had problems w/ this co from hell about improper use of your debit card?
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