Swissair Complaint - Unfair Baggage Charges for UK National University Student by Swiss Air
I am a frequent flier with Miles and More and a Bachelor of Professional Golf Management/Business Administration student in the USA. I travelled to Switzerland and France to play golf for one month.
I had extra luggage because of the duration of my stay and the cold weather in Europe. I decided to visit London while I was here. I booked a round trip flight on Swiss Air on 26 July 2011, flight LX440 to London City which was very pleasant. I was charged 60 swiss francs for excess baggage on the LCY segment. The airport was close to the city center which was extremely convenient.
When I returned to Geneva from London Heathrow, on my return segment, flight LX353, I was charged 100 euros for 6 kilos overweight for two bags and 35 GBP for a golf bag that was 18 kilos in weight. I was given a receipt that was taken away from me at the gate so I have no proof of payment of these exorbitant baggage charges.
I believe that the employees were pocketing the money because I paid in cash. The baggage charges cost almost more than my return plane ticket.
I am a university student and a member of various international student travel and golfing groups. I shall be recommending to our organisations that we never book travel on Swiss Air again unless this matter is resolved fairly.
I spent over 15,000 while I was in Europe and I am very happy to spend my money on another carrier where I shall be treated more pleasantly.
To make matters worse, the UK Swiss airlines' "chief robbers" then lost my two bags. I arrived in Geneva with a set of golf clubs only.
Finally, my luggage arrived on Swiss Air flight LX351 late this afternoon, August 7, 2011. I had to trace my bags myself because nobody called to let me know their whereabouts. My last day in Geneva has been ruined.
I had to go to the airport and get my luggage in person. Then, I returned to my hotel to shower and change as I had a change of clothing, finally.
My departing international flight tomorrow is at 7:15 am so I have been unable to play golf or do any tours today.
I am greatly upset. I feel that I have been defrauded by the Swiss Air employees at London Heathrow airport.
I had purchased my ticket before August 1, 2011 so the old excess baggage rules should have applied in my case. My Swiss Air Booking Reference is LDDXHU.
A disgruntled Swiss Air Passenger