Comwave Complaint - Bad Experience
NORTH YORK, ON M3J 2P5 -- I had a very bad experience with Comwave and my advice to you is avoid them. They advertise a free 6 months free trial, the first 3 you can cancel without questions. Guess what? They charge you $50 for that without tell you first when you join.
The connections were very bad most of the time, the other parties couldn't hear me properly (I have Panasonic Phone sets, 2 years old). The modem is taking down the Internet upload/download speed even when I don't talk over the phone.
For long distance calls I called them to ask about the rates if I simply dial the number without any long distance plan. They told me it was 3 cents per minute. Guess what? They charged me 20 cents per minute almost 7 times more. I called them and they agreed to credit me but only to my account. When I told them I cancelled the service with them they said they cannot credit me under the circumstances.
I had to escalate to get from them the promise they'll reimburse the difference.
When I joined I specifically asked them not to charge any invoice to my credit card. Guess what, they charged my credit card I used to pay for the modem shipment. The superior manager told me that they only charge credit cards, they don't have any other payment method, though the call center and the supervisor admitted their mistake and they said the bankk account is available for payments.
Bottom line: they cheat you and they make you're life miserable on your hard earned money.