Tele-Brands Complaint - Bad Product and Customer Service
I have been seeing the ads for the Alum-Wallet on television, and several of the claims made the wallet attractive to me. The offer on TV is $10.99 plus S&H, and they double the offer to two wallets, and you pay separate S&H for the second 'FREE' wallet. I know this bring the total cost of the two wallets to close to thirty dollars (you cannot just order one wallet, as with all those TV offers, they package them in twos,) and many stores carry singles of the same items in their 'As Seen On TV' sections. I bought the alumawallet at K-Mart for $10.99. The latch did not work right from the get-go, and I tore up my thumbnail trying to open it every time. The ad shows, supposedly, a truck driving over one of the wallets and not damaging the "cast alumionum body" of the wallet and not damaging it. Mine has one side collapsed in on itself just from being in my hip pocket. I called the 800 number for customer service, and got blown off. The CSR, who talked like she had a mouth full of candy or something, said I had to takeit back to K-Mart for a refund, that they were only customer service if I ordered through the phone or online. I told her K-Mart did not make the wallet, they did. The compare the Aluma-Wallet to a stainless steel wallet that costs over fifty dollars in the ads. The SS one ends up costing not much more than the Tele-Brands POS, and probably is much sturdier. I will never purchase anything from Tele-Brands again. as all the cr@p they sell has this two for one (plus separate shipping and handling scam as part of the 'offer.'