StarTec Global Communications Complaint - Startec Is A Fraud, They Are Thief
BEWARE OF THIS FRAUD COMPANY & DO NOT GET ANY SERVICES FROM THEM SINCE THEY RIP YOU OFF. THEY HAVE A BAD CUSTOMER SERVICE & THAY ARE ABSOLUTLY THIEF. SIMPLY THEY JUST ROB THEIR CUSTOMERS.
To begin with, I am not on DO not Call list & they called me anyways to sale their awful service. They gave me a call in the middle of the day while my baby was sleeping on my lap. The sales person just told me that I can make a direct call & be billed on my AT&T account & didn’t explain anything about their terms & conditions. Just gave me some info about the rates of calling to other countries & since I thought that I don’t have any obligation or haven’t have to pay extra for not using the service & just to get rid of the call as quickly as possible I agreed to open the account. The guy gave me a # to call after 7 days & gave me a pin# to activate my account. I didn’t call the # & didn’t activate my account at all and didn’t even know that the account was activated automatically. After couple of weeks, I got a bill for just 3 local calls of 5 min. of $15.77, which $15.35 of it was minimum usage fee. When I called to pay the bill they asked if my husband is around or not & I asked why, the guy from customer service (Oscar) said because he is the account holder I said what do you mean I was the one who opened the account not my husband & he told me well his name is on the bill; he has to call in order for me to give you information. When I asked to connect me to his supervisor he said sorry I can’t do that since you are not authorized to do anything with this account, well with opening the account I didn’t need my husband’s authority but now I do????
Anyways, long story short they are absolutely DISHONEST with their customers, don’t give the right information to people & just open accounts for them & charge their customers extra for not even using their service (for just $0.42 call that I made they charged me min. usage fee of $15.35.)