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Continental Air lines Complaint - Lost luggage - Delayed baggage claims
Delayed baggage claims - Complaint
On July 12,2011 my husband and I arrived in Newark at 6:30 PM on flight Co1828 our checked bag did not. After a half hour waiting in line I was told the bag probably was on a later flight and would be delivered to our homw before midnight.
The bag never came. I called the number provided and was told I had to wait 5 days before filing a claim because tags fall off. Our bag has our name and address in 3 different places so a lost tag isn't an excuse.
After telling the representative my husband is a diabetic and needs to test his blood they said "he should have a back machine" I told her the bag contains most of our summer clothes.
The reply was "thats a shame"The next phone call I was put on hold for 10 minutes and then cut off.
It has been a month since the bag was lost and still no help from Continental.
The icing on the cake is we paid them to lose our bag.
Needless to say we are not happy with Continental, not just because of loosing the bag but the service and attitude of most of the reps.
The bag never came. I called the number provided and was told I had to wait 5 days before filing a claim because tags fall off. Our bag has our name and address in 3 different places so a lost tag isn't an excuse.
After telling the representative my husband is a diabetic and needs to test his blood they said "he should have a back machine" I told her the bag contains most of our summer clothes.
The reply was "thats a shame"The next phone call I was put on hold for 10 minutes and then cut off.
It has been a month since the bag was lost and still no help from Continental.
The icing on the cake is we paid them to lose our bag.
Needless to say we are not happy with Continental, not just because of loosing the bag but the service and attitude of most of the reps.
Comments:
Posted by MissLeopard83 on 2011-08-09:
That's why I hate checking my bags unless absolutely necessary. Did you go all the way to the top on this issue? I would contact corporate if you haven't already. Be the squeaky wheel. You deserve to get your belongings back. Or they should at least reimburse you for the lost items:
http://www.continental.com/web/en-US/content/travel/baggage/liability.aspx
http://www.continental.com/web/en-US/content/travel/baggage/liability.aspx
Posted by Mrs. V on 2011-08-09:
Sometimes calling is not the best way to handle a complaint. Try email/e-form/snail mail. That way they (and you) have a paper trail.
Here is a extesive contact list for Continental:
http://www.continental.com
(Mailing address)
P.O. Box 4607
Houston, Texas 77210-460
(Physical address)
1600 Smith Street
Houston, Texas 77002
Telephone: (713) 324-2950
Toll-free phone: (800) 932-2732
Fax: (713) 324-2687
Continental Airlines, Inc.
Customer Care
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
Telephone: (800) 932-2732 and press 0 twice.
Fax: (713) 652-4997
Continental Airlines
Customer Refund Services
P.O. Box 3046 HQJRF
Houston TX 77253-3046
Refund Request Form
Fax: (713) 324-1431
refundsHouston@coair.com
Note: Please see this Continental Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims: Damaged, Delayed, Lost Baggage and Missing Items.
Continental Airlines Baggage and Lost and Found
Continental Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073
Telephone: (800) 335-BAGS (800) 335-2247
Online baggage tracking
Lost and Found
How to get through to an operator:
Dial (800) 932-2732. Press 0 followed by 0.
Here is a extesive contact list for Continental:
http://www.continental.com
(Mailing address)
P.O. Box 4607
Houston, Texas 77210-460
(Physical address)
1600 Smith Street
Houston, Texas 77002
Telephone: (713) 324-2950
Toll-free phone: (800) 932-2732
Fax: (713) 324-2687
Continental Airlines, Inc.
Customer Care
900 Grand Plaza Drive NHCCR
Houston, TX 77067-4323
Telephone: (800) 932-2732 and press 0 twice.
Fax: (713) 652-4997
Continental Airlines
Customer Refund Services
P.O. Box 3046 HQJRF
Houston TX 77253-3046
Refund Request Form
Fax: (713) 324-1431
refundsHouston@coair.com
Note: Please see this Continental Airlines page for specific instructions on how to handle your lost/damaged baggage and missing property claims: Damaged, Delayed, Lost Baggage and Missing Items.
Continental Airlines Baggage and Lost and Found
Continental Airlines
Baggage Resolution Service Center
611 Lockhaven Drive
Houston, TX 77073
Telephone: (800) 335-BAGS (800) 335-2247
Online baggage tracking
Lost and Found
How to get through to an operator:
Dial (800) 932-2732. Press 0 followed by 0.
Posted by BEJ on 2011-08-09:
I am sorry you lost your bag with Continental. My husband and I had a similar experience on our flight from Los Angeles to Oslo with a connection through Newark. My bag made it to Oslo but my husband's did not--went to Denver instead of Oslo. We did get our baggage within 36 hours.
My question would be why would you pack in checked luggage your husband's diabetic testing supplies. I always keep my valuables with me in my carry on luggage.
My question would be why would you pack in checked luggage your husband's diabetic testing supplies. I always keep my valuables with me in my carry on luggage.
Posted by S.Collins on 2012-03-15:
I was heart broken when my son, who is 20yrs old and was his first trip away alone, called from Missippippi to tell me his luggage was lost. Two days later it was delivered to him, not in the condition it was when he last seen it. There were holes and rips in his new bag, items were missing and his laptop was broken....He felt terribly violated and down-hearted by this, and i being a mother felt helpless.....What was the reason behind such aggressive behaviour on behalf of Contintential Airline....I have yet to find someone who can answer my questions....i will include my e-mail address....maybe someone out there can direct me to finding answers.....shellycollins63@hotmail.com.....thank-you
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