Continental Air lines Complaint - Lost luggage - Delayed baggage claims
On July 12,2011 my husband and I arrived in Newark at 6:30 PM on flight Co1828 our checked bag did not. After a half hour waiting in line I was told the bag probably was on a later flight and would be delivered to our homw before midnight.
The bag never came. I called the number provided and was told I had to wait 5 days before filing a claim because tags fall off. Our bag has our name and address in 3 different places so a lost tag isn't an excuse.
After telling the representative my husband is a diabetic and needs to test his blood they said "he should have a back machine" I told her the bag contains most of our summer clothes.
The reply was "thats a shame"The next phone call I was put on hold for 10 minutes and then cut off.
It has been a month since the bag was lost and still no help from Continental.
The icing on the cake is we paid them to lose our bag.
Needless to say we are not happy with Continental, not just because of loosing the bag but the service and attitude of most of the reps.