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Affordable Dentures Complaint - Do Not Use Affordable Dentures - New Denture Wearer Premium Package
New Denture Wearer Premium Package - Complaint
SUN CITY, ARIZONA -- In August of 2010 I went to the Tempe Affordable Dentures location to obtain consultation and to get an upper denture. We live in Northern Arizona and that was the closest and was 5 hours south. He did an extraction on 8 teeth and gave me a temporary denture.
After days of severe pain and swelling, I developed a fever of 102 and called the emergency number he had given me on my sheet of instructions. It took hours to hear back from him and then he just called in an antibiotic and suggested it may be dry socket.
After 10 days on the antibiotic I was no better at all. I developed sores inside my entire mouth and the gums were so painful I could still only consume liquids weeks after the extractions. I drove back down and told him I couldn’t stand the pain anymore. At that point, he examined me and informed me the sutures had not dissolved but had grown up into my gums. He removed them and advised me it should heal fine.
I went back down after the gum swelling had subsided and he did a soft reline (even though the package I purchased called for a regular reline). I went back home with the denture fitting better. However, by the beginning of 2011 it was again quite large due to more swelling subsiding and I called and found out that the Tempe branch location was closed. No word from Affordable Dentures as to why, but I was told my files were transferred to the Sun City, AZ location. I went there and was given a reline and told that I was ready for my permanents. In the beginning of March I went in for a permanent denture.
Now, almost a year after my initial visit with Dr. Acosta, I have some protrusions on my gums which lead me to believe there may be other foreign things in my gums. I’m not sure if it’s additional sutures or pieces of teeth or what is causing it, but want to get it taken care of and do not believe I should be financially responsible for an exam/x-ray. I feel it is Dr. Acosta’s responsibility. And NOW, not even 6 months after receiving my permanent denture a tooth fell out. And I purchased the "exact duplicate" pair they advertise and it is NOT a duplicate. It looks like wax teeth. DO NOT fall for this business' advertising. It has been—and is—a continuing nightmare.
After days of severe pain and swelling, I developed a fever of 102 and called the emergency number he had given me on my sheet of instructions. It took hours to hear back from him and then he just called in an antibiotic and suggested it may be dry socket.
After 10 days on the antibiotic I was no better at all. I developed sores inside my entire mouth and the gums were so painful I could still only consume liquids weeks after the extractions. I drove back down and told him I couldn’t stand the pain anymore. At that point, he examined me and informed me the sutures had not dissolved but had grown up into my gums. He removed them and advised me it should heal fine.
I went back down after the gum swelling had subsided and he did a soft reline (even though the package I purchased called for a regular reline). I went back home with the denture fitting better. However, by the beginning of 2011 it was again quite large due to more swelling subsiding and I called and found out that the Tempe branch location was closed. No word from Affordable Dentures as to why, but I was told my files were transferred to the Sun City, AZ location. I went there and was given a reline and told that I was ready for my permanents. In the beginning of March I went in for a permanent denture.
Now, almost a year after my initial visit with Dr. Acosta, I have some protrusions on my gums which lead me to believe there may be other foreign things in my gums. I’m not sure if it’s additional sutures or pieces of teeth or what is causing it, but want to get it taken care of and do not believe I should be financially responsible for an exam/x-ray. I feel it is Dr. Acosta’s responsibility. And NOW, not even 6 months after receiving my permanent denture a tooth fell out. And I purchased the "exact duplicate" pair they advertise and it is NOT a duplicate. It looks like wax teeth. DO NOT fall for this business' advertising. It has been—and is—a continuing nightmare.
Comments:
Posted by At Your Service on 2011-08-09:
I'm sure sorry to hear of all the problems you seem to be experiencing. The most important aspect to keep in mind is getting better, so you can live a happy life. I would consider the expense of x-rays or extra work you or your insurance providers cost until such work proves otherwise. If it later shows that something was done improper, then you would be entitled to seek restitution from the original surgeon.
Best of luck and stay well.
Best of luck and stay well.
Posted by Venice09 on 2011-08-09:
What a terrible experience. I think you should get a second opinion. You may have grounds for a malpractice suit.
Posted by Skye on 2011-08-10:
Yes, please get a second opinion from an oral surgeon.
Sorry you've had such a miserable experience, but it's surgery when you have teeth extracted and you cannot foresee what may happen, as to how your body responds and heals.
Sorry you've had such a miserable experience, but it's surgery when you have teeth extracted and you cannot foresee what may happen, as to how your body responds and heals.
Posted by MillieNeon on 2011-12-02:
Very sorry to hear of your pain. However, you only get a soft reline until your gums are healed, because the gums change every month during that process, and the soft relines make it easy to keep up with that. Hard relines you get every year or two when you have the permanent dentures. I'm about 7 months out from first getting my temp denture, and I get a soft reline done about every 6 weeks for a good fit.
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