Mitsubishi Complaint - Awful Customer Service - Repairs
Repairs - Complaint
I own a 2002 Mitsubishi Diamante LS, which has served me well for close to 10 years.
Unfortunately, I cannot say the same for Mitsubishi service.
While driving South on I-77 in Ohio, my car lost all power and would not restart. I was towed to Waikem Mitsubishi in Massillon, OH, where I spent roughly 6 hours waiting for repairs.
After 6 hours, I was told that I simply had a bad battery and that it needed replaced, which they did and sent me on my way.
400 miles later, this time in the dark on I-77 in upstate North Carolina, the car lost power again. Driving, albeit briefly, with no headlights or dash lights is scary.
The next day, an Auto Zone correctly diagnosed my problem as an alternator issue, and I had the alternator replaced.
The car drove without problems for 3 months until the low battery light warning started again. I had the problem diagnosed again, and it was identified as a cracked battery, causing corrosion and a bad connection.
In short, not only did Waikem Mitsubishi's misdiagnosis of the problem nearly get me killed on the highway, they replaced my good battery with a bad one.
I contacted my local Mitsubishi dealership in Charleston, SC, and asked if they would honor a battery's warranty, since it was a Mitsubishi dealership who gave me the faulty battery in the first place.
I was told that Charleston Mitsubishi would NOT replace my battery because it wasn't a Mitsubishi brand battery; it didn't have a Mitsubishi sticker on it.
All in all, Mitsubishi Customer Service has provided me with the most scary 45 seconds of my life while I drove in the dark with no lights desperate for the next exit to appear. The cause of this was a misdiagnosis of the car's power problem. They also created more headaches by causing me to have re-replace a battery they sold me, 4 months after getting it. Lastly, they elected not to make it right by fixing the situation because it wasn't "their" battery.
While I have liked my car, I would NEVER purchase another Mitsubishi vehicle and will recommend to everyone I know that they don't either.
The customer service is terrible.
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