Benjamin Franklin Plumbing Compliment - Benjamin Franklin Plumbing, Prompt and Reasonable

Review by Alain on 2011-08-11
PITTSBURGH, PENNSYLVANIA -- Last week we had our basement drain back up which also put our kitchen sink (served by 1-4" pipe going to the main drop to the sewer) out of action. Since all the drains and the toilets in the front of the house were working, I knew approximately where the block was. I called a plumber we'd been using for years and was told the plumber would call back. One day (a Monday) and no call. Time to seek another plumber. I called 3 companies who promised a call back. Two of them wanted $50 to look at it and also wanted an additional fee to send a camera down the pipe. I wanted the pipe snaked, for starters, to see if that would work and they said they still wanted to send in a camera, prior to snaking and wouldn't give a price for just snaking the pipe. Benjamin Franklin quoted me a price to snake the pipe (which was less than the other two) and said that if there was any other difficulty, they'd find out when it was cleaned. Of the 3, I took Benjamin Franklin since they could show up in 2 hours and were less expensive. They showed up promptly and sent in the snake to find that the trap in the drain had rusted out which wasn't surprising since the iron pipe was 71 years old. They couldn't clear the pipe until a new drain & trap was installed because that would give sewer gas a way to enter the house as there was no water in the trap to stop it. They quoted me a price to fix the problem. The plumber said to check their price against other plumbers and give a call if we wanted to accept their bid. I called the other two companies and their bids were higher and they couldn't fit me in their schedule until the next week. Monday night I called Benjamin Franklin back and they put me on for Wednesday. Two trucks showed up at 8 AM (on the nose), they brought in the equipment, chewed through the concrete floor, replaced the drain and trap, cleared the pipe, repaired the floor and then checked to see that all of the plumbing in the house was running smoothly. By 3 PM they had cleaned up properly and the bill was exactly what the estimate was. Prompt, fixed the problem, honest pricing and they didn't mind (they actually encouraged) the owner to look and see what they were doing as they did it. We are very happy with the job they did and will call them for any of our future plumbing needs.
Comments:3 Replies - Latest reply on 2011-08-11
Posted by Venice09 on 2011-08-11:
You hit the jackpot!.. What more could you want from a plumber? It also helped that you knew where the problem was and had a good idea what needed to be done. Plumbing can be challenging in older homes. These guys sound very experienced and honest.

I hope people in your area see this review, Alain. It's a great recommendation.
Posted by madconsumer on 2011-08-11:
great review.

very helpful!!
Posted by Anonymous on 2011-08-11:
good review, it's nice to seem some positive commentary.

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