Crown Plumbing Informative - Crown Plumbing - No Call Back
PITTSBURGH, PENNSYLVANIA -- We had used Crown Plumbing for a number of years and they've done good work at a reasonable price. However, when you don't call the customer back when they have a plumbing problem, you lose a customer. Or maybe two of them. When my mother-in-law (who has used you for a number of years, too) called about getting her boiler replaced, you said you'd call back. You didn't. Since we hadn't decided when to schedule the job, we didn't give it much thought. A few months later, we had a drain problem at our house. We called. You said you would call back. You didn't. There are a lot of plumbers here that compete for business. We called some of them, found one we liked and they promptly fixed our problem. We, and my Mother-in-law, now have a new plumber. This is not a complaint, though, since you have been a good plumber for us in the past. Your remaining customers are probably getting a good job done. If you're calling them to get the job, that is.