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Enterprise Rent-A-Car Complaint - Rewrite your Invoicing system - Customer Service
Customer Service - Complaint
Rented a car was charged for going through a toll booth totaling 0.80 the administration fee was 15.00 totaling $15.80 and that's not all the charged me again from a different state 18.00 admin fee for a 0.80 total. over 30.00 dollars for a buck sixty toll exchange what a joke. When I made my inquirer as to why, I was meet with the self centered ignoramus who needed a lesson in customer service.
Comments:
Posted by Enterprise cares on 2011-08-12:
Thank you for bringing this to our attention. I want to look into this further. Please email care[at]enterprise.com with your contact information, rental agreement number, location (street/city/state) of the rental office, and any further details of the incident. Please use "Incident 110812-001469" as the subject so we match your email to your case file. (Rich)
Posted by trmn8r on 2011-08-12:
The question in my mind is, was your car the one that failed to pay these tolls, on a day that you were the renter? If so, the fees sound legitimate. If not, you have every right to be upset.
If your only complaint is the amount of the administration fee - it seems to me the toll authority must charge a penalty, which in this case would pass to the owner of the car, and then to you. I am surprised they are so low.
If your only complaint is the amount of the administration fee - it seems to me the toll authority must charge a penalty, which in this case would pass to the owner of the car, and then to you. I am surprised they are so low.
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