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AHS Complaint - AHS Deceptive Practices - Home Appliance Repair
Home Appliance Repair - Complaint
On 12 June, I called in A/C repair for my small unit upstairs. 60 days later my A/C is still not cooling up stairs adequately.
AHS has accommodated me with around 7 contractors out to fix/replace the system. The first visit was Certified Services. On the first visit, the representative inspected the system annotate low pressure on the ride on the condenser. He added Freon and left. I called by and AHS sent him again. He diagnosed the valve needed to be replaced. The valve was replaced to be recalled because my A/C is still not cooling up stairs adequately. The representative then diagnosed the compressor replaced last year needed to be replaced again. Certified heating air replaced the compressor to be called two later because my A/C is still not cooling up stairs adequately. AHS sent Harlow Heating and Air service. The representative told me he thought the unit needed to be replaced and he was going to report this to AHS. He did not provide a written diagnosis. The AHS representative called me and informed Harlow reported the compressor will be replaced under warranty. Harlow services came in three days. I called the AHS representative two days to report my A/C is still not cooling up stairs adequately.
Harlow services came again and the representative thought my filters were advanced and putting a strain on the systems. We pulled out both filters and he would return two later hoping for a better report. I a called two later to AHS to report my A/C is still not cooling up stairs adequately. Harlow services came out and provided Freon. I called AHS the next day to report my A/C is still not cooling up stairs adequately. Harlow services representative inspected and informed me the valves needed to be replaced. I called AHS four or five days and requested a diagnosis. The deceptive report was,” the system is working properly and suggested the home owner install attic fans.” (Harlow Services, 11 Aug 11) When I spoke the AHS representative, she said she did not see all reports I recalled. I could not be more disappointed and appalled with deceptive business practices.
I asked to receive a copy of all the contractor service calls out to my home and the representative informed me I could not receive what they see in their system because it is read only, I know I could get all by court order. I need AHS to provide the service which I paid for on a regular basis. Can you assist me or force me to seek restitution
AHS has accommodated me with around 7 contractors out to fix/replace the system. The first visit was Certified Services. On the first visit, the representative inspected the system annotate low pressure on the ride on the condenser. He added Freon and left. I called by and AHS sent him again. He diagnosed the valve needed to be replaced. The valve was replaced to be recalled because my A/C is still not cooling up stairs adequately. The representative then diagnosed the compressor replaced last year needed to be replaced again. Certified heating air replaced the compressor to be called two later because my A/C is still not cooling up stairs adequately. AHS sent Harlow Heating and Air service. The representative told me he thought the unit needed to be replaced and he was going to report this to AHS. He did not provide a written diagnosis. The AHS representative called me and informed Harlow reported the compressor will be replaced under warranty. Harlow services came in three days. I called the AHS representative two days to report my A/C is still not cooling up stairs adequately.
Harlow services came again and the representative thought my filters were advanced and putting a strain on the systems. We pulled out both filters and he would return two later hoping for a better report. I a called two later to AHS to report my A/C is still not cooling up stairs adequately. Harlow services came out and provided Freon. I called AHS the next day to report my A/C is still not cooling up stairs adequately. Harlow services representative inspected and informed me the valves needed to be replaced. I called AHS four or five days and requested a diagnosis. The deceptive report was,” the system is working properly and suggested the home owner install attic fans.” (Harlow Services, 11 Aug 11) When I spoke the AHS representative, she said she did not see all reports I recalled. I could not be more disappointed and appalled with deceptive business practices.
I asked to receive a copy of all the contractor service calls out to my home and the representative informed me I could not receive what they see in their system because it is read only, I know I could get all by court order. I need AHS to provide the service which I paid for on a regular basis. Can you assist me or force me to seek restitution
Comments:
Posted by Alain on 2011-08-13:
You'll have to work through American Home Shield on this since the contractor works for, and is paid by them and not you. It would take a lot of time to take this through the small claims process. You may want to consider keeping a household account for home repairs instead of paying a premium to a home warranty company. That way you are paying the contractor and so they are responsible to you for their work.
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