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Imperial Palace Hotel and Casino Biloxi MS. Complaint - Poor Service - Poor Product/Service

Review by G-Man on 2005-07-06
BILOXI, MISSISSIPPI -- I recently rented a room at the Imperial Palace Hotel and Casino in Biloxi MS....What a bad choice that was..To start they placed us in a Handicap room(Not that... that mattered)it was the location of the room...the room was located right next to an elevator and ice machine(What a noise spot,I don't see how anyone can sleep next to either of the two..The walls must have been thin..because we could hear the next door guests phone ring and them talking on the phone..The door entering the room had a 1in gap under it..We had to place towels on the floor to cut the noise down..The shower head was so clogged that water barely came out(Haven't they heard of C.L.R???).The towels had hair on them from the prior guest(Disgusting).The bed...are should I say the rock we laid on was very hard.Oh and if your a NON-smoker don't even think about going to the casino...its all smoking...there is NO non smoking.For the money I spent...I could have stayed at a Best Western and had money left over for a steak dinner for two.I will never rent a room there are do I have any desire to return there(I.P.) again.Thanks for listening...Signed unsatisfied customer room 1317.
Comments:2 Replies - Latest reply on 2005-07-06
Posted by Anonymous on 2005-07-06:
I have stayed in one of those "bargain" casion/hotel places. I paid like $150 a night for something that was not even as good as a Motel Six or similar quick-stop motel, VERY small room, very basic.
Posted by socal1 on 2005-07-06:
Its a casino, they have crappy rooms because they don't want you spending time there, they want you in the casino, gambling or partaking in other (paid) activities they have.

As far as the smoke goes...its Mississippi. Though they should have a section for non-smokers, I don't even think that most Vegas casino's offer this yet.

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