Travelocity.com Informative - Never Again!!! - Online Airline Tickets
CALIFORNIA -- I will never use Travelocity again!!!
Here's my nightmare: I booked two tickets from Detroit to Cancun for my parents using Travelocity. I got a confirmation email indicating that the tickets had been booked. Based on that, I booked my tickets to Cancun and everyone's hotel stay and activities using Orbitz and some other online services. Once everything was booked, Travelocity called me to inform me that my parent's tickets had not actually been booked. Later on I found out that Spirit airline had increased the fare and so Travelocity did not want to pay the increased rate, although I had locked the lower rate with Travelocity. Basically they would not honor my locked rate, and said THEY ARE NOT RESPONSIBLE FOR THE FARES ON THEIR WEBSITE, EVEN AFTER YOU GET A CONFIRMATION!!!
After speaking to their RUDE RUDE RUDE customer service people for about 3 hours, out of which I was put on hold for about 1.5 hours, they finally decided to honor the rate I had locked. However, they had charged my credit card the increased rate ($1600 instead of $800).
It took them 2 months, and numerous calls from me to finally refund the excess charge. Each phone call lasted about 1 hour!!
Then finally on the day before the travel, my parents called Spirit airlines to confirm the tickets, and Spirit airlines informed then that although the reservation did exist, TRAVELOCITY HAD NOT PAID THEM YET. My card was charged 2 months ago!!!
My parents had to basically book different tickets through the airline directly and now Travelocity owes me all my money back, because basically we were not able to use their bookings!!!
The way I see it, they charged my credit card and took my money, but never paid the money to Spirit airlines so that we could actually fly. That's fraud. I am still waiting for my money!
I will never use Travelocity again. The customer service people are the rudest people in the world. They will lie to you, will cut you off, will hang up on you, will mock you!!