Staples in Five Town Long Island Complaint - Rip Off by Staples!!!
I am very upset and disappointed. I went to Staples in Five Town, LI, NY for the first time to make some copies; I made 5 copies and was overcharged. My debit card was charged $ 4.49. I spoke to a customer representative who told me the system is down and was unable to refund my card. I waited for an hour then he sent me to the Assistant Manager. The Assistant Manager was helping someone in front of me. I waited for another hour when he left to help the line because it was backing up. I went to him in the other line too. He said I have to wait because the line is backing up. All I wanted my refund so I can go along my business. After waited for awhile the Assistant Manager sent me back to the copy area and said someone will help me. I waited there for awhile without being helped, and then I felt annoyed and went back to the cash register area where he was and told him I am leaving. I left without any adjustment to my card. I think Staple is a rip off. I was late to pick up my kids from the daycare. I lost my money. It is ashamed that for a big company like Staple having problems with their computers. How can they fix some one else’s computer when they cannot fix their own.