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Gateway Complaint - Single Worst Customer Service I have ever recieved. - Gateway laptop Corprate customer service
Gateway laptop Corprate customer service - Complaint
I returned my computer under warranty in order to have the problem that thousands of other users (according to Google) fixed.( I suggest you Google " Gateway computer will not boot" before buying.) I was told that it "had major induced trauma" and that I had 12 hours to call back to give them 200$ to fix it, or it would be shipped back, not repaired.
I did, thinking it would be cheaper to get robbed of 200$ for a fictional trauma, then buy a new computer. Apparently, it only takes 6 hours to fix a " major induced trauma" AND begin the shipping, When I called back to have the address changed, so someone would be there to sign for it, " it had already been shipped." Tricky. When I pleaded for them to call Fedex and re route, I was told that Gateway's policy was that they will not pay the 11$ Fedex charged.
I will not only never buy another Gateway product, I will go out of my way to make sure my friends, family, and strangers never buy another product from them.
If you are looking for someone polite, friendly and informed, I suggest you avoid " Tracy" at 866-616-2237 or " David" Badge number 25935 who you will get if you call Customer Support at 949 471 7000.. Call either one of these people immediately if you would like to be chuckled at while they stand behind Gateway's Policies.
I did, thinking it would be cheaper to get robbed of 200$ for a fictional trauma, then buy a new computer. Apparently, it only takes 6 hours to fix a " major induced trauma" AND begin the shipping, When I called back to have the address changed, so someone would be there to sign for it, " it had already been shipped." Tricky. When I pleaded for them to call Fedex and re route, I was told that Gateway's policy was that they will not pay the 11$ Fedex charged.
I will not only never buy another Gateway product, I will go out of my way to make sure my friends, family, and strangers never buy another product from them.
If you are looking for someone polite, friendly and informed, I suggest you avoid " Tracy" at 866-616-2237 or " David" Badge number 25935 who you will get if you call Customer Support at 949 471 7000.. Call either one of these people immediately if you would like to be chuckled at while they stand behind Gateway's Policies.
Comments:
Posted by At Your Service on 2011-08-13:
I don't think Googleing something as generic as "Gateway computer will not boot" would give anyone a real indication of problems with Gateway. Try replacing the "Gateway" with any other major name brand and you'll like see something very similar.
I would also suggest there was nothing wrong with them sending the computer to the original address you provided.
That doesn't mean I'm a big Gateway fan, though, either.
I would also suggest there was nothing wrong with them sending the computer to the original address you provided.
That doesn't mean I'm a big Gateway fan, though, either.
Posted by bcd on 2011-08-13:
It's impossible to form an opinion about this post without knowing what the malfunction was. If it included a software issue, the fee may be reasonable if it included data recovery and software reinstallation.
Typing in any brand computer with "will not boot" into Google will return many hits.
Typing in any brand computer with "will not boot" into Google will return many hits.
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