Staples Canada Complaint - Racially biased manager Mr. Tristan at Staples Canada at 3003 Danforth Avenue, Toronto, Ontario, Can

Review by advnprj13 on 2011-08-12
President and CEO of Staples, Canada
6 Staples Avenue
Richmond Hill, ON L4B 4W3


We are disappointed with the evidenced bad attitude of your racially biased manager, Mr. Tristan.

On August 12, 2011, we stopped by to purchase some supplies.

We requested your store manager Mr. Tristan [a caucasian-white, clean-shaven, young, male] twice for assistance. He was pretending to be busy, when in fact he was doing nothing.

He chose to ignore us, and went on to assist another caucasian-white customer who came in after us. The lack of respect for visible-minority customers at your store, the rude manner of this evidently racially-biased store manager, seemed to be confirmed by the fact that there were no visible-minority managers in your store. The visible-minorities were simply workers taking orders from racially biased managers such as this rude Mr. Tristan.

The postal-counter weighing-machine was not working either. In spite of us waiting for over 10 minutes and requesting for assistance, nobody came.

We are left wondering about the evident glass-ceiling for visible-minority employees. If this is the demonstrated attitude of your store-manager, it is not surprising that the other employees follow his demonstrated example in bad customer service.

We would rather buy elsewhere.

Comments:2 Replies - Latest reply on 2011-08-12
Posted by Alain on 2011-08-12:
You can contact The Canadian Department of Justice about this via
or by calling their general phone number at (613) 957-4222.
Posted by T on 2011-08-12:
It seems to me that you are drawing conclusions, to an extent, that may or may not be based on facts.

You stated the manager was evidently racially biased, and then stated "The visible-minorities were simply workers taking orders from racially biased managers."

Was there more than one manager, because you reference "managers" but only mentioned Mr. T? Were there visible-non-minorities taking orders also?

Getting to specifics, whom did you ask for assistance with the machine? Did this person remain in view, and did you ask them a second time what the status of your request was?

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