Subaru Roadside Assistance Complaint - Subaru Strands Another
If you own a Subaru, do not rely upon Subaru Roadside Assistance to help you in an emergency. I learned this the hard way on August 12, 2011, when my wife and I were stranded on the curve of the intersection of California Highways 85 & 87 in San Jose, CA. The front left tire of my 2010 Subaru Forester blew out and I pulled onto Highway 87 in an attempt to get off of the fast moving 85. Unfortunately, there was just more fast moving traffic careening around that corner. We immediately called Subaru Roadside Assistance, which I paid for upon the lease of my vehicle. For 15 minutes I was placed on hold with an automated voice informing me that, "All operators are busy at this moment. Please hold the line for the next service representative." Due to the emergent situation, I dialed 911 for help and received immediate assistance from a California Highway Patrolman (CHP). The CHP also called Subaru and waited on the line for an additional 30 minutes, but he also received the same unhelpful recording. Fortunately, my incident occurred at 3:30 P. M., which officially constituted rush hour. The CHP provides free roadside service, courtesy of the California taxpayers, during rush hours to commuters in distress. An alert California Freeway Service Patrol (FSP) assistant heard the radio communication between the CHP, who was assisting me, and his dispatcher and responded to our need before the CHP made a formal request for the FSP. With the help of the CHP and FSP, my tire was changed in this dangerous location and I was on the road again in a little over an hour from the start of this incident. Subaru Roadside Assistance never responded to my call and does not have a contact address for complaints. Due to the unreliability of Subaru, I have taken out membership from an additional roadside service provider. I am pleased to submit my concerns to My 3 Cents!