Home Protect Complaint - Don't Purchase a Home Warranty with Home Protect
Home warranty with Home Protect (HP) - what a waste! Purchased a home that included a 2 year home warranty allowance in the selling clause (www.homeprotect.org). What a joke this has turned out to be! House has a HVAC unit in basement with outside unit compressor. The outside unit went out in May 2011 and is NOT fixed as of today Aug.12, 2011! We live in south Alabama in the tropical zone... I could not imagine anyone being crazy enough to actually purchase this type of insurance from this company.
First in late May, the compressor started smoking and clanging. ServiceMan John from 45 miles away was needed because he was "their certified and qualified repair man". Had to pay him $100 for his initial visit (our deductible) to tell us that, yes, the compressor ($1600) needed to be replaced. He said he'd contact us later after he talked with the Home Protect people. Several days and many phone calls later between myself, HP and the service man, I was advised that John would come at 4pm but he never showed..."truck broke down".
Finally, 1 week+ later was informed it would cost us another $75 out of pocket because he had to dispose of the old compressor according to EPA standards and our warranty didn't cover that...This new fix worked for 2-3 days then froze up.
More phone calls and no visits and two weeks later, John comes back and puts more freon (sp?) in - says he didn't put enough in the first time. The unit worked for 2-3 days and then froze up again. More of the total cap ($5000) money is used up...Plus ServiceMan John tells us the problem is now with the condenser/coils are leaking - not the compressor.
Many more phone calls between me and Home Protect and Mr. Fixit returns and discovers they sent him the wrong part (after he arrives), but puts more freon in unit which last for 2-3 days then freezes up again. More of our cap money is used up for this useless trip...
July-Aug. 12 2011
Home Protect says the condenser was available August 5th and was ready for ServiceMan John to pick up, but as of August 12, 2011-no show from John. ALSO, I will have to pay another $95 out of pocket to have John dispose of the old condenser according to EPA standards...!!!
I have been on the phone all day today with Home Protect because John will not answer my calls...
9:00am, 11:30am, 7:30pm and 10:30 pm and I've talked with Tracy (twice), Anthony, and Cassandra from HP and they have all assured me that John would call back, but he hasn't.
This company is totally uncaring, unprofessional, have inept, dumb, unprofessional service contractors, and together they provide you with nothing but a scam service! And, if you are ever given a Home Warranty with Home Protect in a selling clause, or if you are thinking about getting one with this company - good luck because all you are purchasing is a joke!
I cannot imagine why anyone would choose this company to provide them with nothing because that is exactly what you will get.