Mitsubishi Electric Visual Solutions Complaint - Defective Televisions Being Sold By Mitsubishi
In January of 2009 I purchased a Mitsubishi 73 inch DLP TV. I paid $3000.00 (three-thousand) dollars for this TV. On July 21 2011 I was watching this TV when I heard a loud pop come from the TV. The screen went dark and a red "LAMP" indicator light came on and stayed on. While researching the possible cause for this malfunction I was surprised to learn that hundreds of other consumers have experienced the same problem with their Mitsubishi TVs. These TVs are prone to have a lamp/bulb blowout problem. What's worse is that Mitsubishi has known about this problem with their TVs for YEARS and has done absolutely NOTHING to fix their defective TVs. I called the Mitsubishi representative and informed them of my problem and was told that I would have to buy a so-called "replacement" lamp/bulb assembly for one-hundred dollars Because as this representative said to me "it's a consumerable problem". When I asked what the hell did that mean I was told that this lamp/bulb blowout problem is just like having a light bulb in your house blow out. Well I don't know about you but I have never paid $100 bucks for a light bulb in my life. Now I'm stuck with a TV that I paid all this money for and that's only two years old and won't work. To make matters worse even if I buy this so-called "replacement" lamp/bulb assembly that won't solve the actual problem because others who have bought this replacement lamp/bulb are complaining that in a few months to a year they also blow out. This is obviously a design defect and Mitsubishi is knowingly selling defective TVs then charging people money for this temporary fix. I had heard that some of the people who have been scammed by this company are trying to put together a class action lawsuit. If anyone knows anything about this lawsuit I'd appreciate hearing from you.