Wilton Industries/Wilton Brands Complaint - Wilton Bakeware Products
WOODRIDGE, ILLINOIS -- I recently purchased a non-stick roasting pan and two non-stick broiler pans dirct from Wilton. They arrived with scratched finishes on the bottom, but I wasn't going to complain. The first time I used one of the pans there were significant stains on the finish from the drippings. I wrote to Wilton to complain, but they just said it was part of normal use. I have never owned a non-stick pan that stained the way these did. The third time I used the small broiler pan I was preparing to wash it by wiping out the drippings with a paper towel. Part of the finish came off down to the bare metal. I againg wrote to Wilton. They asked for pictures which I sent. Their reply was "the stains and discoloration is due to normal use". They didn't bother to address the damage to the finish. I can't use the broiler pan because of the 1/2 inch exposed metal...it couldn't be safe to use. I chose Wilton because I thought they had a good reputation for bakeware. I actually found they don't really care about the quality of their products. I have cookie sheets and muffin tins which have been fine, but I would not ever recommend any of their products because of their attitude about defective merchandise and their poor customer service.