Sears Complaint - Sears parts direct (.com) 90 day warranty is useless

Review by myexperiences on 2011-08-13
Honestly I'm not sure if I should be complaining about how junky Sears appliances have become, or about how their warranty on parts is useless.

I bought a Sears Kenmore oven 3 years ago. In 2.5 years, the control panel went bad and it melted (smoke pouring out). I go online to searspartsdirect.com on 4/13 and order a new control panel/clock. It takes like 7-10 days to get here, but it's easy enough to install. a few weeks later, we notice the clock is wrong. ok, maybe the power blinked. a few weeks again, same thing. The new part has been in for 11 weeks, and now it's blinking odd numbers, not lighting the ignitor, and changing time 2-3 times a day. I call Sears to return this part as defective. NOPE. it's only got a 90 day warranty. It's been 110 days. They won't do anything for me.
Maybe if their Cr@p appliances lasted more then 2 years, I wouldn't have needed to put out an additional $165 for this part, so I think they at least owe us more then 90 days for parts that go bad.
Comments:4 Replies - Latest reply on 2011-08-15
Posted by At Your Service on 2011-08-13:
The first thing that comes to my mind is that it is not (just) the control panel that is bad. It sounds like there was an assumption made as to only replacing the board and it initially worked. It could be, however, that there is something improper about the electrical signal running to the unit.

In this case it sounds as the 90 day warranty was not useless, it was just passed and was not applicable.

You want to be careful to, when doing your own repairs, some warranties on parts can be voided if the repair is not done correctly.

Let us know what you end up doing.
Posted by GenuineNerd on 2011-08-14:
Maybe when it's time to replace the appliance, a basic model with old-fashioned knobs would be more reliable than one that uses control panels or motherboards. Most appliance problems I read on M3C involve these complex components.
Posted by T on 2011-08-14:
This is a sad story, but a 90-day warranty on parts such as this is standard.

I understand your argument that since the appliance is such a POG you should get more than 90 days, but it would be the very very rare company these days that would do such a thing.
Posted by Venice09 on 2011-08-15:
+1 Nerd.

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