Cox Cable Complaint - Basic\Expanded Service
Today I went down to the Cox Store to return a box and to find out how I could lower my bill from $184 to around $100. I was informed that in order to get the HD channels I must have the Expanded Service. After several times of asking the guy at Cox to help to get to around $100, he says 'oh, you don't have a discount on your bundle'. So, he immediately gives us a $14.99 discount. After all this our bill is only $40 lower not the $80 or so we needed. He finally told us that we should call the retention department and they should be able to help us. That was a bit irritating, as I'm at the store why should I have to call someone. I finally just gave up and left. Then as I'm driving home I thought about the fact that I have been paying the full price for the last 9 months. So, I'm asking them to credit my account $14.99 for the additional 8 months and I will also talk to the retention department. It seems like such a scam...the pricing is like a really big secret they can't tell anyone. I'm extremely fed up and I'm really tired of them sucking my money away! So, be careful with the HD and make sure you are getting the proper pricing.