Cingular Wireless Complaint - Not Like AT&T - Wireless Service
NAPLES, FLORIDA -- I signed a 2 year contract in 2002 with AT&T and was very happy with my phone and plan. I very rarely lost a call and talked for hours without a problem. In 2004 I agreed to one more year and got additional minutes. Thank goodness I didn't sign another 2 year contract! After Cingular took over I began to have trouble keeping a 2 minute connection. Cust serv blamed it on my phone, because it is digital. I was told that the hurricanes knocked down many towers and the new ones were GSM which is why nobody can hear me and I get so many dropped calls. They said the way to correct this problem is to purchase a new GSM phone and get a new contract. The new plan has 450 anytime minutes vs my 1,000 with AT&T. I also got a free leather carrying case and a car charger. I figured if the problem was my phone, I'd simply buy another one, but they won't even sell me one for the service I have. I'm guessing this is illegal and my contract should have been cancelled without charge. A company should not be forcing a client to buy additional products or change to a different plan if a contract is binding. So I've been paying almost $50 a month (including taxes & surcharges) for nothing. I probably have used less than 50 minutes average a month. I should have paid the cancellation fee months ago and I would be ahead now. Fortunately my contract ends in July. If you live in Florida, stay away from Cingular.