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Proflowers Florist Express Complaint - Birthday Flowers Not Delivered

Review by mikeyt12274 on 2011-08-14
My wife ordered flowers for her mother on Thursday am for mothers birthday on Friday was told flowers would be there between 9-5 at 6 o'clock called her mom was told nothing was delivered called the Florist Express customer service was told florist was dropping off after closing at 7pm, first lie, called them on Saturday told rachel customer service representative said want refund per their guarantee if not satisfied was told she had to check if flowers were delivered before refund;lie#2; called on Sunday representative joe said he would give me a $15 gift card and had to check to make sure flowers weren't delivered said florist was closed lie#3;I WOULD LOVE TO CHARGE SOMEONE $50.00 FOR A SERVICE AND NOT PROVIDE IT AND GIVE $15.00 GIFT CARD AND KEEP THE $50.00. I wouldn't recommend anyone use floristexpress I will keep after my 50.00 and will never use PROFLOWERS. COM again
Comments:2 Replies - Latest reply on 2011-08-14
Posted by At Your Service on 2011-08-14:
Really good review.

Hopefully you used a credit card and not a debit card. Contact your bank and have them reverse the charge.
Posted by Nohandle on 2011-08-14:
You didn't mention where your MIL lives. I think it all comes down to the local florist who pays a fee for membership. They in turn are expected to live up to the agreement they have with Proflowers. Some will tell you to order direct with a local florist in that area. That's all great unless you don't happen to know a local florist and don't know who to call to recommend a place. Your situation was handled unprofessionally and hopefully you will be refunded in full. To heck with a gift card, I would just want my money back and not deal with those folks ever again.

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