Wal-Mart Complaint - Nice Customer Service Style You Got There!
ALGONQUIN, ILLINOIS -- Friday afternoon, Baby Clutzy and I made a Walmart run because she needed new tennis shoes and I needed to get a few things to make for supper that night. We finished quickly (I am a power Walmarter, LOL) and headed for a checkout line that only had one person in it (and they were finishing up). Unfortunately, the woman was having trouble running her LINK card and it took the cashier awhile to get it taken care of. Then he had to ring up the rest of her items that couldn't be paid for with the card. Finally he came to the customer's case of beer. I'm guessing that the young man was underage (I'm thinking he was maybe 18 tops) because he had to call for a CSM to ring it up for him. We waited and we waited and we waited. Finally, a CSM by the name of B (no I'm not saying her name) wandered over and proceeded to verify and ring up. It took her way longer than I've ever seen anyone ring up alcohol in my life. Meanwhile, we've been in line over 15 minutes and Baby C is getting really really antsy. Finally I said to her "Honey, I know it's slow, but Mommy can't help it." This CSM replied quite audibly "Yes you can!" I looked up at her and said "Excuse me?" The CSM didn't look up at me, didn't acknowledge me, she just walked away. Finally, my turn came and the cashier was apologetic about the wait. I asked him for the name of the CSM's boss and he said I could speak with the store manager. So, after paying for my items and leaving, I called the store (Baby C was not going to cooperate for a face to face). When I finally got to speak with the store manager JW, he was sincerely apologetic (at least he acted that way) and since I was able to give him the name of the CSM, the register number and the description of the cashier, he stated he would speak with both of them to find out their side of the story.
Yes, I do realize that the CSM's comments may not have necessarily been directed at me, but then why didn't either she or the casher say so? Too bad I'll never find out what the outcome of her little talking to with the store manager will be.
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