Comcast Corporation Complaint - Attention Comcast Customers!
While I am a loyal supporter of Comcast, and have had nothing short of exemplary service, I must warn my fellow Comcast customers about their security. I recently discovered after logging on that my Norton Security Suite alert icon in the task bar was in the "red", which means something is at risk. Imagine my surprise when I discovered that it was a message saying that Comcast has discontinued the service with Norton Security Suite. WTH? My computer is at risk and out in the open, and nobody notified me.
I immediately contacted Comcast via internet chat session (the line of communication that I have found to be the fastest in reaching someone to help...another reason I like them). I asked what the deal was, and the customer service representative (CSR) apologized and even empathized with my situation. I repeated my query as to why nobody cared to email us fellow customers, mail us a letter, etc...at least some kind of warning that they were removing our virus protection. Again, the CSR redirected and apologized...but still no explanation? They did offer to notify the powers-that-be and appreciated my input.
Come to find out, they actually offer another free computer protection service called "Constant Guard Security Suite". The CSR offered me a link to the free install. I first uninstalled the Norton Security Suite, and then downloaded the new service. Oddly enough, after installation, I navigated my way through the set-up menus, and low and behold...there's Norton Security Suite again...free of charge. This version is Norton Security Suite-5. So I installed that, and I was basically finished.
My problem is that Comcast never bothered to inform and/or warn their existing customers to make the change-over. I had to dig into it myself to find out. Not everyone looks at the task bar in my family, and I have peace of mind that Norton is protecting us. I have never had an issue with Norton. I know there are some Anti-Norton advocates out there, but I've always had nothing but good service from them.
So this is also an informative review, because I'd like to do Comcast's job and INFORM AND WARN MY FELLOW CUSTOMERS TO CHECK YOUR NORTON SECURITY SUITE AND MAKE SURE IT ISN'T INACTIVE, AND IF IT IS, THEN PLEASE FOLLOW THIS LINK