Budget Truck Rental Complaint - Negative Experience - No Truck - No Help
CHARLOTTE, NORTH CAROLINA -- Four weeks in advance, I scheduled on line to rent a 10ft Van for pickup at Budget Rental on Statesville Road in Charlotte NC and drop off in Pennsylvania on July 2nd 2011. I called one week in advance as requested, spoke with Joe the Manager and confirmed my pickup. Arrived on date of pick up at 14:00 hours as agreed. No Truck. Asked if anyother trucks in area? Advised there would not be. Asked them to call customer service. Was advised it was Saturday and no one was at customer service. Asked why no truck. Was told, that's just the way it is and nothing they could do. Called you Haul. They had truck. Got my credit card statement and Budget charged me $50.00 for the rental. Have sent two requests to their customer service. A week later no response. DO NOT RECOMMEND. UHaul was $100 more. But what good is a low price at Budget if they don't have a truck? Also, Customer Service is non existent.