UPS Complaint - UPS Doesn't Care
I ordered my medication on WED 08/10 with overnight delivery for Thus 08/11. Everything went smooth with tracking until it reached my city. On 08/11 it stated it was out for delivery, it didn't come. I wait all day, called a few times, they kept saying it will be there. Called at 9pm they still said it will be there, our drivers are just running late. Well at midnight my tracking status changed to ON TRUCK TO BE DELIVERED ON 08/12 the next day FRI. The next day still nothing. I called, they looked it up and told me to contact the shipper and have them start a trace on the package. Later that evening about 745 I checked my tracking # and it changed to ADDRESS CHANGE/ MISSING OR DAMAGED ADDRESS LABEL/ ADDRESS CORRECTED. RESCHEDULE DELIVERY for Monday 08/15. I called to see if I could get Saturday Delivery or pick it up as it was medication that I needed and I was going to be out of town on Monday. I went through 3 different people then got a supervisor which said she contacted the local office here in my city and the supervisor there said I could go pick it up next day on Sat since it was medication I needed. Later that night I checked my tracking # and it said my package departed my city St Petersburg, it went to Olando which is 100 miles from here. I call again, they said they were not sure why it left here and went there. But would be delivered on Mon.
The next day on Saturday they said on the phone it went back to my city and was at the office. So I took a bus which took one and half hours to get there. I got there and they first said it was not there, its in Olando. Then after pleading them to help check they said oh no its here but schehuled to be delivered on Monday. I explained I called several times and was told I could pick it up today Saturday. They said no we can't do that, its on one of the trucks and we don't have another sort until Monday. I went outside and called again spoke to another supervisor who said he called the office that I was at and to wait 20 minutes then go inside and check to see if they located the package.
I went back inside the person at the counter did know anything about it. She went and got the supervisor who said my package was there but on a truck with 1500 other packages and there was no way he could look for it. So I had to leave without my package and take another 1 and half bus ride home and cancel my plans on Monday to again wait for my package.